help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Active zone minute are not calculating properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2021 16:22

‎02-23-2021 16:22

If I am understand the write up and intro properly, Cardio and Peak heart rate zone minutes are suppose to count double. However this is not happening in the app. 27 min bike ride with 11 minute of fat burn and 16 mins cardio should register as 43 zone mins. Fitbit is only report 27 minutes. 

Best Answer
0 Votes
3 REPLIES 3

‎02-25-2021 17:26

‎02-25-2021 17:26

Hi @mmboles, welcome to the Community Forums. 

 

Thanks for the details shared on your post. To better assist you with this, please confirm if your watch showed the amount of minutes you mentioned on each zone, right after you finish the exercise. Is this the first time it happened? Has this happened with other exercises? 

 

I'll be around. 

Best Answer
0 Votes

‎02-26-2021 05:30

In response to AnaFitbit

‎02-26-2021 05:30

Watch does not display minute either. It has happened on all workout tracked for the last week as far as I have noticed. 

Best Answer
0 Votes

‎06-14-2021 07:24

In response to AnaFitbit

‎06-14-2021 07:24

My Charge 4 did this today. It has previously calculated correctly. This is the first time I’ve noticed it’s wrong. I did 22 mins of cardio and 7 of fat burn. Should be 51 AZ mins but only shows 29. The app shows the mins in each zone, but the AZ total is wrong. 

Best Answer
0 Votes