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Activities and steps not syncing to the app

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‎03-14-2021 06:36 - last edited on ‎03-17-2021 18:11 by Fitbit Moderator

‎03-14-2021 06:36 - last edited on ‎03-17-2021 18:11 by Fitbit Moderator

I walked yesterday around 35km but it is not being saved, seems like there is a bug, it is not showing number of steps, distance, map, calories or any other information. Please help, i am traking my steps on a weekly basis.

 

Moderator Edit: Clarified subject

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‎03-17-2021 18:10

‎03-17-2021 18:10

@Banasa Welcome to the Fitbit Community. Thank you for the details mentioned. 

 

It seems that you're tracking steps using MobileTrack, please remove it from the account and set it up again. Also, make sure that your phone has movements sensors which will enable step tracking and therefore it will sync to your Fitbit app. 

 

Last but not least, make sure that you have installed the latest Fitbit app version. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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