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Activities not being logged automatically

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‎08-16-2018 16:06 - last edited on ‎08-17-2018 05:17 by Fitbit Moderator

‎08-16-2018 16:06 - last edited on ‎08-17-2018 05:17 by Fitbit Moderator

Hi! I have a fitbit Charge 2. I have the exercise weekly goal set up on my app of 4 days. I have exercised 4 days already this week but the app is only showing that i only exercised on Monday. The rest of the days are not being logged automatically! 😞

 

 

Moderator edit: Clarified subject

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‎08-17-2018 05:24

‎08-17-2018 05:24

Welcome to the Forums @SunsetRunner.

 

Thanks for bringing this up. 

 

It is possible that the app is not fully syncing with the servers. I'd recommend that you try to log out of your account and then log back in. That would force that information to be loaded up and should show accurately.

 

In the meantime, I'd like to ask you a couple of questions:

  • What phone is it that you are using?
  • Are you using the latest version of the app?

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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