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Activity information not correct

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‎10-24-2018 04:10 - last edited on ‎10-25-2018 10:52 by Fitbit Moderator

‎10-24-2018 04:10 - last edited on ‎10-25-2018 10:52 by Fitbit Moderator

I just don't get it!  Every day I go the same speed for the same amount of time on my treadmill.  Yesterday,  for example,  my Fitbit showed 300+ steps less. How can that be?

 

Now today (& this happens about once a month), my Fitbit doesn't record all my time.  Same thing,  same speed,  same amount of time. Treadmill shows 35 minutes,  Fitbit 29. Today instead of reading 18 which is what the treadmill said,  my Fitbit read 12. Why???

 

 

Moderator edit: Clarified subject

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4 REPLIES 4

‎10-24-2018 09:42

‎10-24-2018 09:42

Are you holding treadmill rail at all?  If so, those steps usually will not be detected.  That could be affecting other data.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-24-2018 10:25

In response to JohnnyRow

‎10-24-2018 10:25

Nope not holding the rail.
Monette
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‎10-25-2018 10:57

In response to Monette1021

‎10-25-2018 10:57

Welcome to the Forums @Monette1021. Hello @JohnnyRow.

 

I'd like to ask you some questions to better understand what is going on:

  • Are you referring to the active minutes? Or the duration of the activity?
  • When did this start happening or did it start before?

Knowing that should help in finding the best way to move ahead.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎09-16-2019 19:37

In response to LanuzaFitbit

‎09-16-2019 19:37

My steps and minutes from yesterday are still adding up into today.  My steps or any of the other data reset at midnight. 

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