Activity not properly updating

[SurgicalSpirit]

I originally posted this in the Dashboard help forum, but upon further investigation, this might be an app issue. I had a quick glance at other posts, and through search terms, but couldn't find anything that seemed to be the same issue. If I'm mistaken (or didn't see a post) I do apologize.

I'm using a Samsung Galaxy S6, Android version 6.0.1, Fitbit version 2.24

I've recorded a number of activities over the past couple of days (one from the 26th, one from the 27th, and two on the 28th) via the apps 'Track Exercise' function (which I've also noticed that after starting, locking the phone and leaving for awhile, it seems to turn off (i.e. not active or in 'recently used apps', requiring to be opened again to stop / pause the activity - occasionally looking like it's not recording anything, requiring me to leave it for awhile, or start, stop, and discard another activity to allow me to finish the one I was actually logging).

Previously, the Dashboard was only showing up one activity (the one on the 26th). After looking around on other threads, I've tried removing and replacing the recent activity tile and restarting the fitbit itself - neither of which helped. Restarting my phone however addedanother activity (giving me the one on the 26th - which has now disappeared from my phone - and the last one on the 28th).

Anyone able to offer support, advice, or help?

Thanks in advance,

- Ss

[MarreFitbit]

Welcome to the Fitbit Community @SurgicalSpirit, hope you're doing great today ! Please double check that your Fitbit is up-to-date by following the steps I share here. 

Once you've checked that, please try logging out and logging back into the App and please confirm that your exercises are appearing on your Fitbit.com Dashboard.

I'll be around! 

[SurgicalSpirit]

My feet are a little tired, but better than they were a few weeks ago - I knew it wasn't a good idea to try and break in new shoes by going on a five mile walk, yet I still did it.

The activities seemed to update not long after I made the post, not sure if it was just coincidence, or if someone fixed something (I'm going to assume a coincidence), but now the activities (up till yesterday) are there, so I'm going to assume it'll just take a bit of time for the rest to make their way to the dashboard.

Also resintalled the app today (got a white screen when I tried to start an activity) so I assume the version that you download from the play store would be the most up to date version? Or should I check that it's up to date anyway?

[MarreFitbit]

I'm glad to hear the issue was solved @SurgicalSpirit , thanks for the update!

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!