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Adding new device to existing account

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‎12-27-2019 09:30

‎12-27-2019 09:30

I followed the directions to add a new device.  When I select Versa 2 (new device) and then press add, nothing happens.  Return to original screen.

Help!

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3 REPLIES 3

‎12-28-2019 17:10

‎12-28-2019 17:10

Same issue with versa classic. It renders my device useless. Fitbit needs to fix this immediately. Nothing you can do on your side.

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‎12-28-2019 17:17

‎12-28-2019 17:17

What I mean is that I've followed everything I'm supposed to do like restart phone and device, disconnect Bluetooth and reconnect etc. And I still cannot set up my device on my account. I had to remove it due to sync issues and now cannot re-add it. Maybe customer support might have suggestions or maybe it's a Fitbit bug they're working on? I should have been more detailed in my first response I apologize. 

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‎12-29-2019 08:38

In response to LolliS

‎12-29-2019 08:38

I was unable to add to my Windows 7 computer, but i was able to add to my Samsung 10 smartphone.  

I am trying to add audio to my watch???

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