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After update desktop keeps switching to yesterdays stats

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‎08-10-2019 12:22 - last edited on ‎08-11-2019 16:25 by Fitbit Moderator

‎08-10-2019 12:22 - last edited on ‎08-11-2019 16:25 by Fitbit Moderator

The app is buggy. Syncing does not syns all desktop views (h2o and calories in). It continues to show yesterday's stats. Also, resyncing makes it revert back and forth between yesterday's steps and today's. Useless, should have these workers out better before pushing them out. I also don't like that you cannot rearrange tiles on the desktop. What is the fix. I haven't had problems in a long time and now that you push out an "update" I have to spend time trying to figure this out. 

 

Moderator edit: Subject for clarity 

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‎08-11-2019 16:24

‎08-11-2019 16:24

Hi @Ndennis welcome to the Community Forums!

 

I appreciate all the details that were shared in your post, your feedback regarding the Fitbit app update is appreciated, note that we are always working and striving to improve the Fitbit experience with our products and services. To better assist you with this situation, can you please let me know which Android mobile device you're currently using? Also, when did you updated the app? This happens every time you login to your account on Fitbit.com?

 

I'll be looking forward to your reply. 

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‎08-11-2019 16:24

‎08-11-2019 16:24

Hi @Ndennis welcome to the Community Forums!

 

I appreciate all the details that were shared in your post, your feedback regarding the Fitbit app update is appreciated, note that we are always working and striving to improve the Fitbit experience with our products and services. To better assist you with this situation, can you please let me know which Android mobile device you're currently using? Also, when did you updated the app? This happens every time you login to your account on Fitbit.com?

 

I'll be looking forward to your reply. 

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‎08-11-2019 16:56

In response to RicardoFitbit

‎08-11-2019 16:56

RicardoI had stated some incorrect info. I was on version 3, didn't know it. Did some reading and found something that directed me to check Google play for the most recent app. I did, and downloaded 3.2 and it's working now. Thanks for following up.NorwoodSent from my Verizon, Samsung Galaxy smartphone
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‎08-19-2019 19:34

In response to Ndennis

‎08-19-2019 19:34

Thanks for your reply and update @Ndennis, sorry for the delay in responding.

 

I'm happy to know that your difficulties were resolved after updating your Fitbit app. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

 

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

 

See you around.

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