After updating Asus Zenfone 5z to 9.0 Bluetooth synchronization is breaking

[SunsetRunner]

Hi

I know Asus Zenfone 5z is not a compatible device in Fitbit compatible list actually there is not even Asus name in the dropdown list of compatible device.

I know the basic criteria for Fitbit application to start working and considering Asus Zenfone 5z is flagship device it's not an issue. when the Asus Zenfone 5z was on 8.0 everything was working perfectly, after updating the device to 9.0 (before Asus Zenfone 5z I was using Sony Xperia XA Dual which was also not compatible but application worked fine as it meets basic criteria) 

1. I have lost live data feature to note that live data is enabled from Fitbit dashboard

2. I have lost notifications feature to note that I have used the "send test notification" feature in Fitbit application to test it out. it doesn't work.

3. I have lost the Connected GPS feature, sometimes it works sometimes it doesn't work.

4. Bluetooth connection breaks with 10-15 sec after sync. 

I have done the basic troubleshooting 

1. unpaired Fitbit Charge 2 removed Fitbit application from Asus Zenfone 5z then installed the application.

2.  completed the setup 

3. restarted Fitbit Charge 2

the problem still exists and it has got worst after the latest Fitbit Application update 2.87.

1. I'm not able to sync smoothly either sync works or it works after 3-5 attempts or I have clear cash memory or I have to restart the phone

2. it's stuck on linking account it wasn't a problem before to note that all day sync and always connected is enabled.

I have talked with customer support regarding the problem they told me to get live data you need to turn on notification which was already on after that they wanted to replace Charge 2 I knew it wasn't going to happen as my charge 2 is out of warranty(2-year-old Fitbit Charge 2) after giving them purchase bill they told me we can't replace it which I knew it's warranty policy

but I think the problem I'm facing is regarding Android application software side rather than Hardware.

is there anything I can do to solve this Bluetooth sync problem.

[SunsetRunner]

is there any solution to it?

[Nik01993]

Is it solved or we need to throw our fitbits cause I am facing the same issue and no update is helping... happened to me after updating android to 9.0

[SunsetRunner]

it is not solved

fitbit moderators not even bothered to see the topic and give me reply  

[Nik01993]

Let's see if they come up with any update that fixes this issue .... *sigh*

[SunsetRunner]

i'm hoping for fix but i don't know we are going to get the fix or not. i really want to know what is the status with garmin or other trackers with 9.0 do they have such kind of problems

[Nik01993]

Synced...

Version

Hi,

Just wanted to update you that the app is working back again for me but i have no clue what made it work ... but since past two days i am keeping a check on it and it's syncing perfectly.... I hope it will start working for you soon as well... but yes i really have no clue what made it work back like normal.

[SunsetRunner]

there is new tab added community.

i still have the same issue. no live data, no notification, yesterday i walked about 10km lost GPS multiple times, lost Bluetooth sync countless number of times.