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After upgrade app no longer tracking steps

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‎11-22-2019 06:46 - last edited on ‎11-23-2019 14:59 by Fitbit Moderator

‎11-22-2019 06:46 - last edited on ‎11-23-2019 14:59 by Fitbit Moderator

After an upgrade my app is no longer tracking my steps.

 

Moderator edit: Updated subject for clarity 

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‎11-23-2019 15:03

‎11-23-2019 15:03

@mcspike Welcome to the Community. Thanks for the details mentioned. 

 

It's pretty weird that after you upgrade your app is no longer tracking your steps. I would like you to double check that your Fitbit is syncing to your app and therefore syncing your data. Could you let me know if any other information is missing? Which mobile device do you have? Could you share a screenshot of the data you're seeing? 

 

I've moved your post to this board because it's more related to the topic. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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