10-27-2019 21:19
10-27-2019 21:19
Phone is a Samsung Galaxy Note 9 which is a device that is compatible with MobileTrack per the Fitbit device list. The phone and the Fitbit app are updated to the latest versions.
When I click my profile icon and then select Set Up A Device, there is no option to select MobileTrack. The only choices listed are the various Fitbit devices.
Why isn't MobileTrack showing up as a choice?
10-27-2019 21:52
10-27-2019 21:52
Do you already have a tracker attached?
Looking at the instructions (which I have not used), it looks like you get Mobile Track via "No Fitbit yet".
See How do I get Fitbit MobileTrack?
10-27-2019 21:56
10-27-2019 21:56
10-27-2019 21:59
10-27-2019 21:59
And that is why I asked if you already had a tracker attached.
10-27-2019 22:00
10-27-2019 22:00
Yes I already have a tracker connected.
10-27-2019 22:25
10-27-2019 22:25
I don't know if this would work, but you could try removing your current tracker from the app, see if you can then set up Mobile Track, then add your tracker back as a new device.
11-08-2019 08:14
11-08-2019 08:14
Same issue here with a Samsung Galaxy S10. MobileTrack is just not listed as an option. The support info says to set it up IN CONJUNCTION with your existing tracker, so I don't see that removing your currently attached tracker would solve this problem. I would also think you'd risk losing your current data.
11-23-2019 22:40
11-23-2019 22:40
Did you fond a solution