MobileTrack not listed as an option on a compatible phone

[SunsetRunner]

Phone is a Samsung Galaxy Note 9 which is a device that is compatible with MobileTrack per the Fitbit device list. The phone and the Fitbit app are updated to the latest versions.

When I click my profile icon and then select Set Up A Device, there is no option to select MobileTrack. The only choices listed are the various Fitbit devices.

Why isn't MobileTrack showing up as a choice?

[JohnnyRow]

Do you already have a tracker attached?

Looking at the instructions (which I have not used), it looks like you get Mobile Track via "No Fitbit yet".

See How do I get Fitbit MobileTrack? 

[SunsetRunner]

The option for "No Fitbit Yet" only applies when you are joining the Fitbit
service. I already have an account. There is no similar option when logging
into an existing account.

[JohnnyRow]

And that is why I asked if you already had a tracker attached.

[SunsetRunner]

Yes I already have a tracker connected. 

[JohnnyRow]

I don't know if this would work, but you could try removing your current tracker from the app, see if you can then set up Mobile Track, then add your tracker back as a new device.

[Tiaza]

Same issue here with a Samsung Galaxy S10.  MobileTrack is just not listed as an option.  The support info says to set it up IN CONJUNCTION with your existing tracker, so I don't see that removing your currently attached tracker would solve this problem.  I would also think you'd risk losing your current data.  

[Shannon1333]

Did you fond a solution