Aktiviteter registreras inte

[MiaWider]

När jag tex tränar registreras inte mina aktiva minuter på klockan eller i appen. Men de syns under antal pass per vecka. Bad är det för fel?

Moderator edit: format

[JuanJoFitbit]

@MiaWider  Welcome to the Fitbit Community! To prevent confusion, we ask that users keep shared links to the language of the forum in which they are participating, in this case, English.

We currently support French, Italian, Spanish, German, Korean, Chinese, Japanese and English and hope to support more locales in the future.

I'll be more than glad to help, so if you can post me back in English that would be amazing!

On the other hand, if you prefer any other language of the ones I mentioned above, you're free to post on the Ionic forum according to the language of preference.

Looking forward to your response! 

[MiaWider]

To whom it may concern;
I have an activity bracelet (skriv in märket). The function that measures "my active minutes" stopped working a few days ago, both on the bracelet and in the app.
It's still monitoring the amount of training sessions, heartbeat, preformed steps and so on. I'm not sure the function burned calories works as it should.
I would like your help to solve this problems.
Best regards
Mia W


Skickat från min Samsung Galaxy-smartphone.

[JuanJoFitbit]

@MiaWider Thank you for getting back! I'm sorry for the late response and I'm sorry to hear that your active minutes are not being recorded.

If you haven't done so, please restart your Fitbit tracker as described in this help article. This will refresh your tracker internally. After this, monitor your Fitbit for the next 24 hours and see if the issue gets resolved.

Keep me posted on the outcome!