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All day sync option is not available

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‎06-15-2020 08:43 - last edited on ‎06-16-2020 11:37 by Fitbit Moderator

‎06-15-2020 08:43 - last edited on ‎06-16-2020 11:37 by Fitbit Moderator

Always Connected and All Day Sync do not exist in the app for Versa 2 device. What do I do? Also requesting this through customer service.

 

Moderator Edit: Clarified subject

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‎06-16-2020 11:39

‎06-16-2020 11:39

Hi @EmilyL36, welcome to the Community Forums!

 

Thanks for your post. Let me share with you that, to improve your experience with notifications, syncing, and firmware updates, we removed the option to turn off all-day sync from the Fitbit app on Android phones. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. To learn more about what factors affect battery life, see: Can I extend my Fitbit device’s battery life? 

 

Let me know if you have any additional questions.

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