help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

All ready set up but watch requiring set up

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-03-2019 03:37

‎02-03-2019 03:37

Hi. My fitbit charge 2 is requiring setup even though it's set up and account is set up..I have it a year. Any advice on how to set it back up or reset please? 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-03-2019 05:25

‎02-03-2019 05:25

If it's displaying the setup message then it has lost connection with your account and you need to go through the setup process again.

 

In the app go to the account section (the icon looks like an ID card) and select "set up a device". Select Charge 2 and follow the prompts.

 

 

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎02-03-2019 05:25

‎02-03-2019 05:25

If it's displaying the setup message then it has lost connection with your account and you need to go through the setup process again.

 

In the app go to the account section (the icon looks like an ID card) and select "set up a device". Select Charge 2 and follow the prompts.

 

 

Best Answer
0 Votes

‎02-03-2019 05:32

In response to SteveH

‎02-03-2019 05:32

Thank you..I got it reconnected.. following the steps you just gave. Thank
you for the reply..
Best Answer
0 Votes