Re: ALTA HR and Android not syncing - Fitbit Community

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Alta HR not syncing with Android phone

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Blu3

1 0 0

Is anyone else having syncing problems? Have any advice?

Moderator edit: Subject for clarity

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17588

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

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LarWat

1 0 1

Yes me too, always been fine but last 2 weeks lots of syncing problems & twice now actually lost data from fitbit when it eventually does sync.

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