Alta HR not syncing with Galaxy S8

[Clarnet73]

My Alta HR (only a few months old) has stopped syncing with.my Galaxy S8. I charged it in full Saturday evening, and it has not synced since 7 PM on Sunday. I have already tried: *uninstall/reinstall Fitbit App,  as well as an update

*phone restart

*turning off and on Bluetooth

*reset Fitbit from the button on the charger cord

Still no luck. 

[GraceGFitbit · Accepted solution]

Nice to see that you're digging into the Forums @Clarnet73, let me give you a warm Welcome to our Community. I'm sorry to hear that your Alta HR is not syncing with your Samsung Galaxy S8.

Thanks a lot for all your efforts trying to resolve this situation. I confirm you this device is compatible with the Fitbit app.

Lets try the troubleshooting steps below :

• Remove the tracker from your phone's Bluetooth settings with all devices listed there too.
• Unpair your tracker from the Fitbit app.
• Restart your phone and your watch again. 
• Now add the tracker to the Bluetooth list.
• Set up your device again.

I recommend you to check all the requirements listed in this article too: Why won't my Fitbit device sync?

Hope that helps, let me know how it goes. Have a nice weekend!

[Clarnet73]

Finally! Thanks!

[GraceGFitbit]

Thank you for your kind reply as well as for confirm that those steps helped you to sync your Alta HR again. 

It was a pleasure to assist you. Our main priority is your satisfaction.

If you have any other questions do not hesitate to contact us back. We are here for you.

[SFBern]

 I have already tried: *uninstall/reinstall Fitbit App,  as well as an update

*phone restart

*turning off and on Bluetooth

*reset Fitbit from the button on the charger cord

Still no luck. 

[GraceGFitbit]

How you doing @SFBern? Thanks for joining this family, hope you like what find here! And thank you for following the troubleshooting proposed before, I'm sorry to hear that you still having syncing issues. 

To continue, can you please confirm that you have a Galaxy S8 too? In the meantime you can try this : 

1. Restart your phone.
2. Restart you Alta HR. For more information, see How do I restart my Fitbit device?
3. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.

Please me know if you have any additional questions and we'll be happy to assist you.

[SFBern]

Suddenly after 1 year of no problems, my Fitbit alta hr Tracker does not show up on Bluetooth list on Galaxy S7 or IBM Surface Pro 3. So of course I can't sync.

It is fully charged and says “Fitbit.com/setup”.

SOLUTION

From dashboard, tap account.
Then, tap Setup a device.
Choose your Alta HR and replace.

All is well once again in Fitbit land.