help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR not syncing with Nokia 9 phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2019 03:20 - last edited on ‎07-10-2019 17:19 by Fitbit Moderator

‎07-09-2019 03:20 - last edited on ‎07-10-2019 17:19 by Fitbit Moderator

Hi,

i switched to a new phone - Nokia 9 Pureview and my Fitbit Alta HR is not syncing. The "fantastic" fitbit support answers with the list of compatible devices, where there is not a single Nokia device...Nokia support didn't manage to help. Is there any hope?

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎07-10-2019 17:21

‎07-10-2019 17:21

Hello @fictrix welcome to the Community Forums, it's a pleasure to assist you with your syncing concern.

 

First, I'd like to appreciate your effort and patience troubleshooting this matter and getting in touch with our Customer Support team prior posting, I totally understand how frustrating this situation can be for you. Let me share with you that just as our Support team advised you, the Nokia 9 Pureview is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern. Therefore, even though your new mobile device is not compatible, lets give it a try to our help article: Why won't my Fitbit device sync? and let me know how it goes. 

 

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer to avoid this situation

 

I'll be here if you need anything else, please keep me posted.

Best Answer
0 Votes

‎07-11-2019 00:47 - edited ‎07-11-2019 00:48

In response to RicardoFitbit

‎07-11-2019 00:47 - edited ‎07-11-2019 00:48

Hello @RicardoFitbit ,

Is fitbit working to get compatible with Nokia devices?

Best Answer
0 Votes

‎07-16-2019 18:20

In response to fictrix

‎07-16-2019 18:20

Thanks for your reply @fictrix, it's a pleasure to continue assisting you. My apologies for the delay in responding.

 

Let me share with you that Fitbit is always testing mobile devices to make sure that such devices meet all the requirements to be compatible with our products and services, therefore, I recommend you to try with a different mobile device if you still experience the same situation with the syncing process to avoid this inconvenience while we work to improve services with the compatibility list. Also, constantly check our compatibility list to make sure when or if the Nokia mobile devices will be compatible in the near future. 

 

Let me know if you have any additional questions. 

Best Answer