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Alta HR sleep logs time is incorrect

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‎03-19-2019 03:54 - last edited on ‎03-20-2019 12:22 by Fitbit Moderator

‎03-19-2019 03:54 - last edited on ‎03-20-2019 12:22 by Fitbit Moderator

Since last week's change to Daylight's Saving Time, the sleep function records two hours in advance, but the morning time is ok. So, I went to bed at 10 pm and woke up at 6:15 am  and this morning the sleep graph reads from 12:00 am to 6:15 am

Would appreciate if someone could help me with this. Thanks.

 

 

Moderator edit: updated subject for clarity

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‎03-20-2019 12:29

‎03-20-2019 12:29

@JMarquis Welcome! It's nice to have you on board! Sorry to hear that your sleep logs are incorrect. Try changing the timezone to a different one (account button, advanced settings, timezone), save and sync then select the correct one and save and sync. Also I want to explain that your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time.

 

Let me know how it goes.

Alvaro | Community Moderator

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