help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Run tracking on app unreliable

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-19-2019 02:07

‎03-19-2019 02:07

Just completed another run using the phone app and it's utter garbage. The app has selected random points on route and just connected them up, missing out half the run.  The app recorded a run of 3.13km, when checked on google maps that was 2.62kms out.  What's the point of the app recording runs when it just makes it up ?

Best Answer
0 Votes
1 REPLY 1

‎03-20-2019 12:21

‎03-20-2019 12:21

@DavidEvans Welcome! It's good that the community is growing! Sorry to hear that your GPS data isn't accurate. Please follow these instructions to improve the GPS tracking on your app and device.


Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes