help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR won't connect with Samsung 8A

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-24-2019 03:34 - last edited on ‎07-25-2019 08:00 by Fitbit Moderator

‎07-24-2019 03:34 - last edited on ‎07-25-2019 08:00 by Fitbit Moderator

My fitbit Alta HR won't connect to my Bluetooth  it keeps coming across my screen saying Alta HR connect then disconnecting from Alta HR. I have done all the trouble shooting with Optus and with Fitbit.com without any success. I have a Samsung galaxy 8A phone. 

Can anyone help me?

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎07-25-2019 08:01 - last edited on ‎03-20-2025 05:06 by Fitbit Moderator

‎07-25-2019 08:01 - last edited on ‎03-20-2025 05:06 by Fitbit Moderator

@Ohlmus, welcome! It's great to see you around! 

Let me help you with your Alta HR not syncing with your phone and thank you for troubleshooting this issue. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

I also moved your post to the correct board.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes