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Alta HR won't sync with my Galaxy J2

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‎11-05-2019 14:51

‎11-05-2019 14:51

I've had issues with my Fitbit Alta HR not syncing with my Galaxy J2.  Because I'd this issue my weekly summaries show next to no data.  Is my phone compatible? I really don't want to get a new phone soley because of this issue, so I really need some answers. 

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‎11-07-2019 07:47

‎11-07-2019 07:47

@Morgan.H. Welcome! It's good that the community is growing! Sorry for the delay in my reply.

 

Let me help you with your Alta HR not syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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4 REPLIES 4

‎11-07-2019 07:47

‎11-07-2019 07:47

@Morgan.H. Welcome! It's good that the community is growing! Sorry for the delay in my reply.

 

Let me help you with your Alta HR not syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎11-09-2019 06:03

In response to AlvaroFitbit

‎11-09-2019 06:03

Once my app finally updated I got my watch to sync. I'll see if I have anymore problems.

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‎11-09-2019 08:24

‎11-09-2019 08:24

I have the Fitbit altar hr and since October have not been able to sync yo my Samsung a8 😪 I have tried everything not sure what is going on it worked awesome beforehand I loved it now its useless 😪 did you get yours working? If so how ?

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‎11-09-2019 14:37

In response to Tigerlilly219

‎11-09-2019 14:37

Mine has been about that long, but O finally did get it to sync. Once I updated my app it synced automatically. Don't really know what's going on with yours though. Sorry

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