Alta and Galaxy S6 edge syncing issues

[HMColmer]

Very excited to receive my new Fitbit Alta today. Waited until fully charge before pairing.
Downloaded app and followed step by step. Phone found tracker and asked me to enter 4 digit pin on tracker face which I did but then it didn't go any further. Everything just froze.
Trying to reconnect each time finds tracker but then says 'not working' & suggests I restart BT, charge tracker & have it nearby. All done. 😞

[SunsetRunner · Accepted solution]

Hi @HMColmer

Feel free restarting the tracker if not already done.

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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Hope it helps

[HMColmer]

All worked after restart. Now synced with Galaxy S6 & iPad. Thank you for your advise

[SunsetRunner]

Fab @HMColmer

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipies and much more.

Have Fun

[Susie926]

I have  Galaxy S5 and a new Alta and have the same problem. I tried the reset but that didn't work.  Is there anything else I can try?

[Mrstait]

Hello, I have received my new Alta but cannot sync it to my iPhone 6 or PC. It gives me the 4 digit code and tries to connect but doesn't go any further.  I have tried the reset buy pushing the button on the cable and it vibrates every time I push it but the logo does not appear and it still doesn't not connect.

Any ideas please?