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Alta hr doesn't relay messages from android phone

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‎01-29-2019 13:14

‎01-29-2019 13:14

My Fitbit used to receive my text messages do I could see them on my Fitbit, but I've noticed that has stopped. Why is this?

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‎01-30-2019 11:11

‎01-30-2019 11:11

@Rachel15_nicole Welcome! It's good that the community is growing! Sorry to hear that your Alta HR isn't getting notifications. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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