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Charge 3 not syncing to Samsung S7

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‎01-29-2019 07:36 - last edited on ‎01-30-2019 11:16 by Fitbit Moderator

‎01-29-2019 07:36 - last edited on ‎01-30-2019 11:16 by Fitbit Moderator

Can't sync my Charge 3 to my phone 

This is the 2nd time this has happened after a update has been released 

I have disconnected and restarted everything and still not sync ing 

Why does it not sync after updating app?

 

 

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

‎01-30-2019 11:18

‎01-30-2019 11:18

@Lukey Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that you can't sync your Charge 3 with your phone. Try refreshing the link between them by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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