Alta hr not syncing to Note 8

[SunsetRunner]

The past two days my alta hr has not been syncing to my Samsung Note 8. I have tried uninstalling the app, disconnecting the bluetooth, and connecting to the charge cable...hitting the button 3 times, etc. After the last step, the Fitbit syncs, but only temporarily. 

Any thoughts on how to proceed?

By the way, I received the fitbit as a gift in January.

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @SunsetRunner! 

Thanks for sharing everything that you have tried.

This could be happening because the Note 8 is currently not on the supported devices list, this causes some optimization issues like that one that you have experienced.

As long as a phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a chance that it will work as it did, but we are not able to guarantee it. Some users have mentioned that following these troubleshooting steps has worked for phones not on the list.

There is a Note 8.0 on the list, but that refers to a tablet released a number of years ago.

Let me know if you have any further questions. 

[SunsetRunner]

Thank you for response. This is really frustrating as I've had this device
for 8 months and have loved the ability to have it on my device. I use this
as my sole alarm clock. Why was the Note taken off the list and is it
possible to get back on? Who can I speak to about this?

Thanks again for your help.

[LanuzaFitbit]

Hello @SunsetRunner! 

The thing here is that the Note 8 has never been on the list as of yet. So what might have happened is that everything worked correctly until an update on the app. That update's changes could've caused some optimization issues that lead up to this syncing situation. 

Our team is aware of the requests to add multiple new devices and testing is being done. The moment we have some news on the matter we'll be letting everyone know.

In the meantime, maybe you could use another mobile device, a tablet or a computer to sync your Fitbit. 

Let me know if you have any further questions.

[SunsetRunner]

I actually called customer service and they walked me through the process.
We deleted the fitbit from the app and 'forgot' it on the bluetooth, then
reinstalled everything. It works just fine now.

Thank you for following up.

[LanuzaFitbit]

Hello @SunsetRunner!

Glad to know that you got the help you needed in syncing your Fitbit again!

If you have the time, feel free to visit our Discussion boards. Lots of different topics to talk about in there.

Let me know if you have any further questions.

[NaazM]

Hey, would you mind sharing the customer service number you used please. I'm experiencing a similar problem. Thanks!

[LanuzaFitbit]

Welcome to the Forums @NaazM.

I apologize for the delay in my response.

You can click here to get in touch with our support team if you need. 

Please do let me know if you have tried all of the suggestions that have been shared in this thread. They should definitely help in getting it all to work correctly.

Let me know if you have any questions.