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Alta hr sleep tracking basic

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‎01-13-2019 12:51

‎01-13-2019 12:51

So for the past six months my Alta HR has decided it doesn't want to record the detailed sleep log. I've actually gone through three Ulta's. None of them have the detailed sleep logs. I've tried the restarting them 3 times. I've tried letting the power go all the way down. Nothing is working.  All customer support can tall me is there is an issue but I'm probably wearing my device wrong. Mind you it hasn't changed in the  year plus I've had the Alta hrs. Help! 

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2 REPLIES 2

‎01-13-2019 16:59

‎01-13-2019 16:59

I wouldn't expect too much from Fitbit by way of a response on this. There is something seriously wrong with the way they process the sleep data and it has been pointed out in numerous posts but nothing seems to be being done to even acknowledge there’s a problem or start a dialogue with the user base to establish determine the root cause and solve it. However, communication is also a problem with them.

 

In the meantime, get some dice they would probably do a better job.

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‎02-04-2019 08:43

‎02-04-2019 08:43

I agree and looking through the community posts, they have been aware of the problem while continuing to sell it. I was just informed by their staff that they will not honor their 45 day return policy since mine was purchased at Best Buy. Has anyone considered taking legal action against them? 

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