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Alta not recognized by phone

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‎10-05-2017 20:02

‎10-05-2017 20:02

Brand new Alta will not sync despite numerous tries.  Reset the device several times.  Reset the phone.  Reinstalled software and did everything over again.  Android phone bluetooth does not recognize the device.  Could the phone be incompatible?  It is a brand new Samsung Galaxy J7.  Only the Galaxy "J"? is listed.....

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3 REPLIES 3

‎10-06-2017 21:24

‎10-06-2017 21:24

Mine is doing the same thing. Brand new Alta and my LG G4 doesn't recognize the device.  I've tried the same troubleshooting steps as you but still nothing. Someone help us?

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‎10-07-2017 03:25

‎10-07-2017 03:25

Having the same problem. My alta hasn't been able to sync for the past week. I use android as well. Help?

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‎10-07-2017 08:26

In response to Dockscum

‎10-07-2017 08:26

Hello @SunsetRunner and welcome aboard to the Fitbit Community! 

 

I was reading you are experiencing syncing issues with your Alta HR  and your mobile phones. I saw your mobile phones are not listed as compatible. In those cases we cannot guarantee the device is going to support the features of the app or the functionality of the tracker.

 

It would not hurt to give it a try to the following suggestions: Having trouble syncing? (here's how to fix this).

 

If this is not working it would be recommendable to try with a device listed as supported or using a computer. Our team is always working to test and add more Android devices to the supported devices list, so keep an eye open for updates!

 

Hope this helps and see you around!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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