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Alta not syncing with galaxy s6

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‎05-20-2016 08:41

‎05-20-2016 08:41

My alta won't not sync with my samsung galaxy s6. I've tried turning off Bluetooth and phone and then on again and tried restarting alta
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‎05-20-2016 23:18

‎05-20-2016 23:18

Awesome troubleshooting @Zoerenee

 

Is location turned on? (GPS)? As with a change that google made in Android 6.0.. it's required to turn on locations to be able to sync*.

 

*If you are running OS 6.0 (Marshmallow), please note that Google has changed the permissions required for Bluetooth syncing. You must turn on location services to sync your tracker (Settings > Location). For more information about the latest Google permission requirements, see Google's Android 6.0 Changes document.

 

 

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‎05-21-2016 06:05 - last edited on ‎11-19-2025 09:19 by Fitbit Moderator

‎05-21-2016 06:05 - last edited on ‎11-19-2025 09:19 by Fitbit Moderator

Welcome to our Community @Zoerenee! It's great having you here! Man HappyI noticed @SunsetRunner was really kind in providing you with great suggestions to resolve this. I'd like to add that you also need to make sure your Internet and Bluetooth connection are working correctly. Also, try following the steps provided in this thread.

Let me know how it goes! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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