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Alta not syncing with my phone since last update

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‎09-10-2016 20:45

‎09-10-2016 20:45

Hi
Since the recent most update, my Alta has stopped syncing. I am using OnePlus Two device with Android 6.0.1 and the version on my Alta is 21.21.36.9. Last time it had synced manually on Sept 6 at 1.48am. Pls revert & help soon. Cheers
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‎09-12-2016 12:06

‎09-12-2016 12:06

Hi @Rajendra22 it is a pleasure to have you in the Fitbit community with us.

 

I'm sorry to hear you encountered issues with your Fitbit Alta. In this case, I recommend you to restart your device following the steps of our friend @CindyFitbit here.

 

Let us know how it goes. 

Carlos M | Modérateur, Fitbit

Fatigué? Astuces pour mieux dormir!
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