Alta not syncing

[Rachael1306]

Hi,

I have a Fitbit Alta and it has been working brilliantly with my Android phone since I got it a couple of months ago. However, the app automatically updated itself on Saturday (11/03/17) and since then my Fitbit will not sync with my phone. I have gone through to check that all of the requirements listed here http://help.fitbit.com/articles/en_US/Help_article/1866 are in place and I have also tried all of the suggested troubleshooting tips e.g. restarting the phone, restarting the fitbit, uninstalling and reinstalling the app...essentially everything that Fitbit have suggested. I then tried syncing with my computer which did work, but it still will not connect to my phone. All of the correct permissions are in place so I know that it can't be that.

Has anyone else had a similar problem and have you been able to sort it?

Thanks,

Rachael

[RobertoME]

Hello @Rachael1306, its nice to see new faces around our Fitbit Community. I see you have tried almost everything to resolve this syncing issue and I wonder how it goes, is the issue still persisting?

I wonder if your tracker had low battery at the moment you tried to sync? Sometimes low battery can interfere with the syncing process. If your tracker is syncing with your computer we can discard that your tracker is the source of this issue.

If the issue persists, you can try to set up your tracker again as a new device on your Fitbit account. For more details about this process you can use the following post.

For more information about syncing issues you can also check this post: Having trouble syncing? (here's how to fix this).

Keep me posted how it goes, I'll be around.