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Alta refusing to sync

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‎04-09-2017 15:17

‎04-09-2017 15:17

My alta device is not syncing. I have uninsulated and reinstalled the app. Switched Bluetooth on and off. Rebooted Alta, installed app on another device. All to no avail. Can anyone help please?

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‎04-09-2017 15:40

‎04-09-2017 15:40

@FunmiJ, is this an Alta that was set up and working, and suddenly stopped syncing, or is it a new one that is being set up?  Did you restart the phone after installing the new version of the Fitbit app?

 

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‎04-09-2017 15:50

In response to USAF-Larry

‎04-09-2017 15:50

Hi LarryJ,
It was working until yesterday afternoon. Stopped syncing about lunchtime. It won't even register my alta now. I put the code in and nothing. Will try restarting.

Best wishes
Funmi Johnson
Tel: +234 706 335 0864/ +234 812 139 3155

...helping women to heal from trauma...
website: www.born2bebeautiful.com
blog: www.b2bbeautiful.blogspot.com
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