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Alta stopped syncing

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‎11-29-2017 06:33

‎11-29-2017 06:33

My Alta stopped syncing. Have had it several months with no problems till a few days ago. Have a Motorola G5 phone. Have restarted phone, uninstalled and reinstalled app. Nothing has worked so far.

Help.

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3 REPLIES 3

‎11-29-2017 08:18

‎11-29-2017 08:18

@Chibbs, open the phone's Bluetooth Settings, select the Fitbit device, tell it to Forget the Device, close the phone's settings, then re-open the Fitbit app and manually sync the tracker.  Let us know if that works.

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‎11-29-2017 08:29

In response to USAF-Larry

‎11-29-2017 08:29

2.62.1 is broken for both sync or notifications. Resetting bluetooth, the app, or reinstalling the app doesn't fix it. Downgraded to 2.19 that I previously used with my Charge and it's working fine with my Charge2 so far.

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‎11-29-2017 11:59

‎11-29-2017 11:59

Same has happened to me. Phone can no longer find the tracker. 

 

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