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Alta syncing issues

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‎11-02-2016 19:16

‎11-02-2016 19:16

Hi I'm having trouble syncing my Alta to my Samsung Galaxy S5. It worked the first time and then it tried run an update (which failed) and then my phone can't ever "find" my fitbit since. The fitbit seems to work perfectly and tracks my steps and tells the time etc.
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‎11-03-2016 05:31

‎11-03-2016 05:31

It's great to see you here @Hwright86. Thanks for troubleshooting this inconvenience by yourself. If your tracker is not connecting with your phone, I recommend following our syncing troubleshoot. After these steps your tracker should work properly. 

 

Let me know how it goes. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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