Alta won't sync, time now incorrect

[Jjayalta]

I haven't been able to get my alta to sync properly in nearly 2 weeks. Keeps saying tracker not found & timing out. My alta battery ran out of charge & while it has fully recharged the time is now 3 hours behind. It seemed to sync once since the time has gone wrong but the time did not correct, even when I tried to change the display format to force the time to correct. The steps that had seemed to sync have since disappeared. So my alta is currently not even a decent watch. Any suggestions? Have already uninstalled & reinstalled the app. My phone is a Huawei p9 lite. Had my alta for approx 18mths.

[LanuzaFitbit]

Welcome to the Forums @Jjayalta.

After some research, it seems that your device is not compatible with Fitbit products. To find more information about incompatible devices, see http://help.fitbit.com/articles/en_US/Help_article/2315/.

Please visit fitbit.com/devices for a list of tested devices that work with Fitbit products.

Perhaps you could use a device that shows up on that list or a computer in order to get your Alta to sync

Thank you for reaching out. Let me know if you have any further questions.