07-09-2020
22:26
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07-15-2020
11:11
by
JuanJoFitbit
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07-09-2020
22:26
- last edited on
07-15-2020
11:11
by
JuanJoFitbit
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- Unable to sync Alta with android for 4 days.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.

Accepted Solutions
07-10-2020 00:07
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07-10-2020 00:07
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Hi, and welcome to the Community!
The usual things I try when I get syncing issues are:
- restart phone
- restart fitbit using this procedure: Help article: How do I restart my tracker?
- restart fitbit a few more times (it doesn't always work)
- "forget" the fitbit in the phone's bluetooth settings
- go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

07-10-2020 00:07
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07-10-2020 00:07
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Hi, and welcome to the Community!
The usual things I try when I get syncing issues are:
- restart phone
- restart fitbit using this procedure: Help article: How do I restart my tracker?
- restart fitbit a few more times (it doesn't always work)
- "forget" the fitbit in the phone's bluetooth settings
- go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

