Solved: Alta won't sync to my Android - Fitbit Community

Alta won't sync to my Android

ANSWERED

Replies are disabled for this topic. Start a new one or visit our Help Center.

Jthomfit

3 0 0

Unable to sync Alta with android for 4 days.

Moderator edit: updated subject for clarity

Best Answer

1 BEST ANSWER

Accepted Solutions

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17586

Hi, and welcome to the Community!

The usual things I try when I get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

View best answer in original post

Best Answer

1 REPLY 1

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17586

Hi, and welcome to the Community!

The usual things I try when I get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

Best Answer