Alta won't sync

[orchidk]

I have an Alta and until the last update I had no problems syncing to my Samsung Galaxy S6. When it first happened I came to these forums and found out how to reset the tracker. Yay! It worked ...... for about a day. I have had to reset it almost everyday since then. Does anyone know if an update to fix the bug is on the way? Or should I report this to customer service?

Thanks!

Kim

[Crichardson]

Ive been having the same issue today as well. Hasnt synced since 11am. I have a s6 too

[ErickFitbit]

@orchidk @Crichardson I recommend checking out my troubleshooting suggestions for this issue here.

To tidy things up in the board, I am closing this thread to limit duplicate threads. If you have any further questions, I suggest posting them in the thread I linked above. Thank you!