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Alta wont turn on

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‎06-22-2016 06:33

‎06-22-2016 06:33

My alta wont turn on even when i tap it. It wont even sync to my app on my phone, i have had it since march.
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3 REPLIES 3

‎06-23-2016 06:39 - last edited on ‎03-07-2026 11:10 by Fitbit Moderator

‎06-23-2016 06:39 - last edited on ‎03-07-2026 11:10 by Fitbit Moderator

It's great to see that you've visited the Fitbit Community @Altawontturnon! I hope you're doing great! 

Fully charge your tracker take a look at this article in order to make sure that is charging properly, then perform the restart 2 or 3 times in a row make sure you're following the instructions that @CindyFitbit shared, if the issue persists contact support so they can review your device history and tell you the options. 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎08-10-2016 19:53

‎08-10-2016 19:53

I just recently bought my alta and it wont turn on. I've tried everything like reseting it and making sure the ports were aligned but it still wont turn on. 

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‎08-13-2016 09:22

In response to jelissai

‎08-13-2016 09:22

@jelissai It is a pleasure to have you in the Fitbit community with us. Thanks for restarting the Alta and for checking the aligned contacts. If the issue persists, please attempt to clean the contacts with a little piece of cotton and a little bit of alcohol. If you have the same result, I invite you to contact Fitbit support to receive further assistance.

Let the community know how it goes. 

Carlos M | Modérateur, Fitbit

Fatigué? Astuces pour mieux dormir!
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