09-13-2022 18:22
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09-13-2022 18:22
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I am having problems syncing since I upgraded to Android 13. Both Aria and Charge HR. Other BT devices work fine, so the issue seems to be Fitbit app?
Trouble shooting steps work temporarily (e.g. force stop of the app, reset BT, restart app), problem returns after some time.
Any known bugs? It's pretty infuriating.
Thanks

09-14-2022 10:24
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09-14-2022 10:24
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The Charge HR uses BT the Aria version 1 syncs through WiFi.
I would clear the Fitbit App cache. Phone settings, Apps, Fitbit, Storage, Clear Cache.
If that doesn't work, especially if you let the I phone update handle the fitbit app update.
Remove tge fitbit app and install a fresh copy.

09-14-2022 16:46
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09-14-2022 16:46
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Thanks for your response. I have the Aria Air, it syncs with BT.
I've tried clearing app cache and data. I am running version 3.66.fitbit-mobile-36669011. I think that's the latest?
Does the app log any debug logs? Perhaps there's a useful BT error somewhere when it gets into this state?

