Android 9.0 (Pie) not able to sync

[AlessFitbit]

Fitbit Update: 3/6/19

Hello everyone! 

We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

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Fitbit Update: 2/14/19

Hi everyone!

Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible. 

I'll let you know if I receive any additional information on this matter. 

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Fitbit Update: 10/3/18 

Hey Everyone!

Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0). 

For the background syncing issue, I have posted an update in the other floated thread which you can find here. 

We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue. 

I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience. 

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Fitbit Update: 9/26/18

Hey everyone! 

Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.

I will continue to provide updates here, so keep an eye on this thread. 

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Fitbit Update: 9/10/18 

Hi, everybody! 

Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone. 

When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread. 

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Fitbit Update: 8/19/18

We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.

Thanks for your patience! 

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Fitbit Update: 8/11/18 

Hi, everyone! Thanks for stopping by the Community Forums. 

Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.

In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here! 

[Razcat]

How much longer will it take 

you to find a fix ? It's been now a couple of weeks since my watch is not syncing with the app, no notifications are coming through, etc.

[SunsetRunner]

Same problem I have done all suggested. Update worked one time then stopped. Put new battery in Fitbit worked one time then stopped. Very annoying. All started when upgraded phone to 9. Before sometimes would take several tries but would sync eventually.

[DivaCary]

But really, it shouldn't even take several tries to sync. that is something
that has always annoyed me about my various fitbits.

Best regards,



Cary Sherburne

Moderator edit: Removed personal info

[LanuzaFitbit]

Hey everyone! 

Thanks for sharing your experiences and feedback! We truly appreciate it.

Please know that we're passing all information to our team so that this can be looked into. As some users have mentioned, the latest version of the app has worked for them so feel free to look into updating the app. You can click here to read more about the update.

Feel free to let us know if there any other questions. 

[SunsetRunner]

Update did not work please stop responding with same message.

[MerryMe]

Android 9 and Fitbit 2.77 - device still not syncing;  Any further suggestions? Everything works fine with my iOS device.

[MisterShark]

I don't know what to suggest.

I simply waited until the software guys did their repair, and let Google Play update my Fitbit app.

In the interim I didn't do anything: just grinned and beared it.

No uninstall, no unpair, nothing.

[vls]

Mine is finally working. Here is what I did: I uninstalled the old app on my phone. Reinstalled it and restarted my Fitbit One. I did the same thing with the app on Chrome on my computer. Viola!!! they are now syncing and, nothing was lost. All of my stats were somehow logged even though it was showing "0" for the past week and a half.

[StephanieBrelsf]

Mine is working too!

Get Outlook for Android

[alteredad]

Finally working properly after version 2.77 update. If this is the process to fix your app you've seriously lost many  users on Android, or will. I do hope you find a way to ensure you address your software issues better next time

[MelFromMemphis]

Woohoo! I'm working again. Lots of drama over a few days of not working,
but thanks to the devs for getting us up and running again!

[SunsetRunner]

Mine is still not syncing. Trying to find another tracker that will work. This is ridiculous.

[SunsetRunner]

I have done everything. You suggested. Reinstalled app. Turned phone off and back on. Don't know what else to do. My fit bit is useless if won't sync with my pixel. All started when  upgraded phone. I feel cheated.

[SueB84]

I updated to Pie on my Pixel 2 yesterday and my zip wouldn't sync.  This evening, I just got a notification that it had synced so it's working for me at least for now!  

[SheWatt]

I agree. There is a major system malfunction and you need to start looking towards some sort if virus infecting all these devices because most of us have the latest firmware and are using an earlier version of Android. It has been almost 3 weeks for me. My ionic is six months old and only has the correct time once a day when i uninstall and re install it. I would return it if i could.

[SueB84]

Well, it isn't working today.  It worked twice last night but nothing today.  😞

[RKLVV]

Well, I don't think the latest version fixed anything. This is just getting annoying by the day. This is the 4th week since the issue was raised. Please give us a reasonable update. It is very inconvenient to try and sync the device by fiddling with the Bluetooth settings every time. 

[trau0035]

I have a Fitbit One, and a Pixel 2 phone that I upgraded to Android 9 about two weeks ago. Even after the patch that was released last week, my One is not syncing properly. It will randomly sync 1-2 times a day since the patch was released, but not when I prompt it to (prior to the patch it would not sync at all since the upgrade to Android 9). If I go to my phone's bluetooth settings, the One is not showing up as a paired device. I try to pair it, and it spins indefinitely without pairing. I log in to the Fitbit app, and it won't sync but does not give me any error messages. I'm not sure why it will randomly sync at all if it is not paired with my phone, but that is the experience I am having. Hopefully this helps troubleshoot the issue and get it fixed ASAP. This is incredibly frustrating!!

[Ellisco]

The exact same thing ewit my Pixel 1 XL.

[MerryMe]

Finally got sync working again.  Uninstalled app, restarted phone, reinstalled app, restarted phone once more.  Still didn't work consistently. (Would work once, maybe twice then stop again).

  Then restarted my Fitbit One using the charger (instructions online if you need them) and  now things seem to be working for the last couple of hours. Hope this helps others!