Android 9.0 (Pie) not able to sync

[AlessFitbit]

Fitbit Update: 3/6/19

Hello everyone! 

We have some updated troubleshooting suggestions we'd like for all of you on Android Pie (9.0) to try. 

First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

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Fitbit Update: 2/14/19

Hi everyone!

Thanks for all your reports and patience with these Android 9.0 syncing difficulties. We’re aware of this ongoing issue and have been working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track as soon as possible. 

I'll let you know if I receive any additional information on this matter. 

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Fitbit Update: 10/3/18 

Hey Everyone!

Our team is still working on implementing a longterm fix for syncing with Android devices on Pie (9.0). 

For the background syncing issue, I have posted an update in the other floated thread which you can find here. 

We released Fitbit for Android version 2.80 today which contains improvements for that syncing issue. 

I'll make sure to keep you all updated with more information, as soon as I have it available. We're still working on this and I really appreciate everyone's patience. 

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Fitbit Update: 9/26/18

Hey everyone! 

Thanks so much for your patience and cooperation. We are aware of the issue and working with Google on a solution.

I will continue to provide updates here, so keep an eye on this thread. 

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Fitbit Update: 9/10/18 

Hi, everybody! 

Thanks for your patience while our team continues to work on improving syncing for those on Android Pie (9.0). They are actively working on this and for the time being, I recommend you keep the Fitbit app updated on the latest version for best syncing results. Right now that is version 2.78, so if you're not on this version please update! Also, another troubleshoot we recommend is performing a restart on your phone. 

When there are more improvements made in the future I'll announce them here. Stay tuned and subscribed to this thread. 

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Fitbit Update: 8/19/18

We have escalated these syncing issues for those who are now using Android Pie (9.0) to our team for investigation. There aren't any updates at the moment, but rest assured we will keep you informed in this thread when more information is available.

Thanks for your patience! 

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Fitbit Update: 8/11/18 

Hi, everyone! Thanks for stopping by the Community Forums. 

Seems like many of you who updated to Android Pie (9.0) are now having trouble syncing your Fitbit trackers. I'm going to escalate this to our team so they can look into it.

In the meantime, please update the Fitbit app to version 2.76.1 if you haven't yet. Let me know if that changes the syncing behavior. Please follow this thread for updates. I'll keep you all posted here! 

[tompabes]

I have tried resetting, reinstalling, forgetting and readding a million times.

What is unbelievable is that the synch issues are happening even with Pixel and Android One devices so they can't even blame customizations or say that the phone isn't supported (I mean, if it doesn't work on stock android how could it work on other phones?).

The unbelievable thing is how they are handling it. This issue has been going on for so long that saying "we're working on it" is not acceptable anymore. We need an official statement from Fitbit, not from forum moderators. Fitbit have to tell us what's broken, what they are doing and when they are planning to fix it. I've been working in the IT industry for more than 15 years and that's not how you treat your customers. You don't try to pretend that there aren't any issues, you acknowledge them and openly tell customers what you're doing to solve them. What are Fitbit's product manager doing? Don't they understand that they are losing customers? I will not try to go through the steps another time. I'll put my Fitbit in a drawer and it will be the last Fitbit I ever buy.

[AndyB04]

Is there any update on this ? Is the fix due soon or have you given up ? Very disappointing.

[spiderjim]

Hi 

I'm not keen on reading all 86 pages having already spent all evening on this, but this thread is the closest to my problem.  

I bought a Fitbit flex 2.  Once fully charged I followed the setup instructions on my Xiaomi mi A2 lite running Pie.  

During setup when it came to update firmware the update constantly restarted until eventually stating "update failed".  It then had trouble syncing.

When I try and pair the Fitbit through my phone's Bluetooth, it doesn't pair and says something about not having the correct PIN/code.

Any suggestion?  Thanks.

[tessierp]

@tompabes

I agree with you.. You see, obviously the problem is linked to changes in Android and because of those changes, companies are usually advised well in advance and you start preparing for changes. From the lack of response and only seeing excuses without nothing real being produced to fix these issues for months now, I doubt they have been preparing and I even wonder if they are actively working on it.

If Fitbit would really value its customers they would :

1) They would properly communicate with its customers and let them know what the issues are and maybe let us know they are actively working on a solution and in talks with Google to find a solution.

2) Show us a plan and a road map of what they plan to do, perhaps even engage a few of use in tests.

3) They would issue an advisory statement to the public that if people jump to Android 9.0 they will experience problems instead of letting people just buy this and getting all frustrated.

4) They would offer some kind of compensation for those who have been left to dry for months. Lets face it, we bought it so we can use it, to keep track of our progress and some of us even have other Fitbit products. It would be the decent thing to do given the circumstances.

But have they done any of the following? No, they have not. And all I see from them are posts from the moderators who tell us : "thank you for proposing this fix", or "thank you for your patience we are working on a fix", etc etc.. In some cases, they even dare to delete posts from people who are frustrated (rightfully so). So when you compound all of that, what image does that give us of Fitbit? A company you can trust? A company that cares? I'll let you all think about that but I am sure many would say, NO THEY DON'T and YOU CAN'T TRUST THEM.

It is a real shame because I have been with them for YEARS, and I actually liked to get the badges, and all the data I accumulated and see how I was doing in my exercises. It is frustrating and I am fed up just like many of you are.

[Kamleman]

Read my post on this...I have it synching with mi A2 lite. No notifications
though

[CardiganWearer]

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@tessierp wrote:

@SunsetRunner

Like many of us (disappointed).  And it is not like I can resell this to someone else. The way the app is being rated in Google Play Store, who would want a Fitbit now. Unless you are still with Android 8.0 and below, Fitbit smart watches are not useless.

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lots of problems with 8 (Oreo) also. the updates to the fitbit app are causing problems with 8 as well.

I can't sync Android 8 with a Charge 2 and it was fine several updates ago (several months)

[SunsetRunner]

@CardiganWearer

Since early dec, my tracker will not sync. I have to shut it down then cut it back on. My Samsung Galaxy Note 8 updated two days ago, but I still don't recieve notifications with out shutting the ionic down 5 times a day.

[hankyxxx]

Please scroll back and see the magic happen.

[Samdemott]

I putchased my fitbit through work.  We receive incentives when the information from Fitbit is synched.  I too have an android.  The synching was working perfectly fine until October 2018.  I've since purchased a new fit bit and I have the same synch issues.  I also work in IT industry and the help I'm receiving is great on the surface but the root of the issue is not being addressed.  Ready to switch to something else soon if this isn't addressed.  Frustrated. 

[SunsetRunner]

my Charge 3 is pretty much useless. I have had to reset it twice in the last week. 

I am am running the app on a Samsung S9. 

[tessierp]

@CardiganWearer

I guess I was fortunate I never had issues with Oreo... Well that is not entirely true.. Pairing was a headache. Would need to turn the Bluetooth on and off and eventually it would pair through the app. Once that was done, it would sync all the time. Thanks for sharing, it is something good to know for those of us looking for a alternative.

[peanutmeg]

Mine isn't synching either. Downgrading the app hasn't worked yet, but hopefully it will soon+

[SunsetRunner]

I have bought my Charge 2 8 months ago, and after 2 months it stopped working because of the update to Android 9. The problem exists for 6 months straight now without a single personal apology or an announcement when it will work again. I'm actually still getting promotions and ads per email and within the app to buy more Fitbit products and it's infuriating. I will never buy any Fitbit products again and will make sure to warn everyone that this is basically a fraud. 

[CardiganWearer]

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@spiderjim wrote:

Hi 

I'm not keen on reading all 86 pages having already spent all evening on this, but this thread is the closest to my problem.  

I bought a Fitbit flex 2.  Once fully charged I followed the setup instructions on my Xiaomi mi A2 lite running Pie.  

During setup when it came to update firmware the update constantly restarted until eventually stating "update failed".  It then had trouble syncing.

When I try and pair the Fitbit through my phone's Bluetooth, it doesn't pair and says something about not having the correct PIN/code.

Any suggestion?  Thanks.

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my guess is it is because trackers can't sync with phones running Pie.

hope I am wrong for your sake.

as I said in an earlier post if the sync issue everyone is having needs a tracker firmware update how is that going to happen if the tracker can't connect to Pie?

[Webnoob]

I still can't sync my Blaze with my Android. When can we expect a solution?

[LanuzaFitbit]

Hello everyone.

@Icemonkey, thanks for that update. Please try to follow the steps listed in this help article, it should help with the notifications.

@-8- Glad to read that those steps helped you out! 

@spiderjim, in your case it seems like it could be related to that phone not being part of the supported devices list. Maybe you could try to follow the steps listed in this help article. That should help however we are not able to guarantee that it will definitely work. You could also try the process shared by @Kamleman in here.

@CardiganWearer, @Samdemott What phone is it that you are using? Be sure to check if it is showing on the list I shared above and also try the steps I have shared. They should definitely help.

@SunsetRunner, @peanutmeg, and @Webnoob Please also try the steps that I have shared in this post.

Feel free to reach out with any other questions.

[tessierp]

@LanuzaFitbit

Perhaps your company should stop having your post the NOT SUPPORTED LIST device.. As far as I remember, when I purchased my FITBIT, on the box it said ANDROID devices 4.4+.. Meaning, any android devices of that version and upward. This is ridiculous and despicable. IT shows that FITBIT is not willing to fix their issues.

And if indeed you wont support all devices, then you perhaps should indicate that on the box CLEARLY!

[icyfehr]

Honestly how has this been going on for so long??? Neither my or my daughters Fitbit will sync. This update has been out for months, how have you not fixed this? You are going to lose many loyal customers at this rate!!

[Sleemo]

I eventually got mine working after the Android Pie update on the Nokia 8. It took quite a bit of faffing around plus Fitbit support were useless, of course and told me my device wasn't supported/isn't on their list of tested devices.

Anyway, what got it working for me:

I cleared the Bluetooth cache and storage on the phone via the App Manager. You have to go to all apps, show system apps via the menu, then look for Bluetooth in the list.

I reset the Network (Bluetooth, WiFi and Mobile) settings on the phone via Settings > System > Advanced > Reset WiFi, mobile and Bluetooth.

I deleted the Fitbit app.

I restarted my watch.

I restarted my phone.

I went to the Bluetooth menu on the phone and paired the phone with my watch.

I then logged into the Fitbit app and went through the process of re-adding the watch.

It's only been an hour but it seems to be working fine so far.

Hope this helps someone.

[oolong]

@Sleemo, you're a legend! That did the trick. The key for me was resetting Network Settings, as it's the only step I hadn't taken previously. Hopefully this sticks!

For reference, my OnePlus 6 is on the official support devices list now. I'm using a Charge 2.