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Android 9 + Xiaomi Mi A1 compatibility

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‎01-21-2019 07:30

‎01-21-2019 07:30

Hi all,

 

I would like to know if Alta HR is compatible with Xiaomi Mi A1 and Android 9 (Pie). I've checked https://www.fitbit.com/devices, but Mi A1 doesn't appear as one of the selected models under Xiaomi.

Besides, I've tried to update firmware with the Alta HR connected to my cell phone, but it won't work either... So I wonder if its a cell model issue, an OS issue or both!

Thanks a lot!

Best Answer
2 REPLIES 2

‎01-22-2019 07:38

‎01-22-2019 07:38

@PitiFlor Welcome! It's nice to have you on board! Sorry to hear that your Alta HR isn't syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎01-27-2019 14:31

In response to AlvaroFitbit

‎01-27-2019 14:31

Hi!

 

I have a Fitbit Versa and I am having the same problem. I can't syncing since my xiaomi Mi A1 software was update to Android 9. I have restarted the phone, restarted my versa and remove all Bluetooth devices from my phone but doesn't work.

 

What's else can I do?

I have two weeks with this problem and I can't track my exercise :'(

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