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Android App Dashboard greyed out

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‎06-20-2020 08:54 - edited ‎06-20-2020 09:00

‎06-20-2020 08:54 - edited ‎06-20-2020 09:00

I have issues with the Fitbit android app, my dashboard is grey, when I enter the stats for example steps i can read my stats. However I cannot see the overview. 

 

My phone is updated

Fitbit app is updated

Logged out 

Cleared cache

restarted phone

Logged in

 

Problem remains, checked the updates 10 minutes ago.

 

Phone model: Samsung Galaxy S7 Edge

Android version: 8.0.0

Fitbit version: 3.23

Device: Fitbit Charge 3

Location: Sweden

 

Here is a link of a screenshot of my phone.

https://imgur.com/a/XybZvE5

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‎06-21-2020 17:28

‎06-21-2020 17:28

Hi @Miaru, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. I was informed by our Customer Support team that they received your email about this situation and soon will be in touch with you to further assist you. Please keep an eye on your email inbox because they'll be in touch with you soon.

 

Don't hesitate to ask me any additional questions you may have, I'll be around. 

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