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Android App buggy on s9+

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‎01-25-2019 05:27 - edited ‎01-25-2019 05:37

‎01-25-2019 05:27 - edited ‎01-25-2019 05:37

Hi, 

 

The Android app on s9+ is buggy  Sometimes it will freeze or take nearly 30 seconds to react 

 

On some screens, such as sleep screen  it will display one of the graphs twice until I exit and go back in  

 

It's the first app I have ever installed that is buggy like this, what's up with your developers and testers  

Best Answer
3 REPLIES 3

‎01-27-2019 05:35

‎01-27-2019 05:35

Hello @NewbisFB.

 

Thanks for taking the time to bring those details up.

 

I've had this happen with some apps myself. My suggestion in this case would be to try moving the app from where it is installed. If it is installed in an external drive (SD card) then let's move it to the phone's internal memory. You can do so by following these steps:

  1. Go into the phone's settings.
  2. There, go into the applications' settings.
  3. Find the Fitbit app in there and tap on it.
  4. Tap on the option to move the app into the phone's internal memory or vice-versa.
  5. Restart your phone.

That should get the app to work correctly.

 

Keep me posted on how it goes or if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎01-27-2019 05:55

In response to LanuzaFitbit

‎01-27-2019 05:55

Thanks for the suggestion but this app along with all my apps are using internal storage  

 

Do you have any other suggestions  

@LanuzaFitbit wrote:

Hello @NewbisFB.

 

Thanks for taking the time to bring those details up.

 

I've had this happen with some apps myself. My suggestion in this case would be to try moving the app from where it is installed. If it is installed in an external drive (SD card) then let's move it to the phone's internal memory. You can do so by following these steps:

  1. Go into the phone's settings.
  2. There, go into the applications' settings.
  3. Find the Fitbit app in there and tap on it.
  4. Tap on the option to move the app into the phone's internal memory or vice-versa.
  5. Restart your phone.

That should get the app to work correctly.

 

Keep me posted on how it goes or if you have any further questions.

 

Best Answer
0 Votes

‎01-27-2019 08:08

In response to NewbisFB

‎01-27-2019 08:08

Hello @NewbisFB.

 

Thanks for reaching back to me. 

 

In this case, for the sake of testing how it goes, please try moving the Fibit app into an external drive, if you are using one. 

 

Let me know if you are not or if the behavior improves.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes