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Android App not loading training info

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‎02-16-2023 10:09 - last edited on ‎02-23-2023 10:15 by Fitbit Moderator

‎02-16-2023 10:09 - last edited on ‎02-23-2023 10:15 by Fitbit Moderator

Passed my walk I sync my app to see how I've walked ect and all it does is swirl as on the app parts then I have to stop and log on the pc to get my information. 

 

Moderator edit:  updated subject for clarity

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‎02-23-2023 10:15

In response to arjunsuhass

‎02-23-2023 10:15

@t.parker Nice to see you again in the forums. Thanks for the advice. @arjunsuhass Welcome to the forums. I will be happy to help you with that. 

 

Were you able to clear the cache storage? In this case I recommend you force quitting the app as advised by @t.parker or try to log out and then back in. That way everything will be loaded onto the app again. 

RodrigoM | Community Moderator, Fitbit

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4 REPLIES 4

‎02-16-2023 13:53 - last edited on ‎01-03-2024 10:19 by Fitbit Moderator

‎02-16-2023 13:53 - last edited on ‎01-03-2024 10:19 by Fitbit Moderator

@mariladybugg , A warm welcome to the Community! Thank you for your message. 

Please make sure that you have the latest Fitbit app version installed.

Make sure that you have a strong internet connection.

If then the situation persists, go the the settings on your phone>Apps>FitbitApp and clear the cache. 

Restart the phone (off/on).

Open then the Fitbit app. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎02-18-2023 05:48

In response to JuanFitbit

‎02-18-2023 05:48

I tried your suggestion but still same issue I'm facing.... I have latest Version installed on my Google Pixel 6 Mobile.

Monster Legends Mod Apk Unlimited Gems
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‎02-18-2023 07:41

‎02-18-2023 07:41

@mariladybugg if you talking about this:

Screenshot_20221126_135638.jpg

Then yes, it still happens from time to time and what (usually) helps is force stopping the Fitbit app.

Best Answer

‎02-23-2023 10:15

In response to arjunsuhass

‎02-23-2023 10:15

@t.parker Nice to see you again in the forums. Thanks for the advice. @arjunsuhass Welcome to the forums. I will be happy to help you with that. 

 

Were you able to clear the cache storage? In this case I recommend you force quitting the app as advised by @t.parker or try to log out and then back in. That way everything will be loaded onto the app again. 

RodrigoM | Community Moderator, Fitbit

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