Android App not loading training info

[mariladybugg]

Passed my walk I sync my app to see how I've walked ect and all it does is swirl as on the app parts then I have to stop and log on the pc to get my information. 

Moderator edit:  updated subject for clarity

[JuanFitbit]

@mariladybugg , A warm welcome to the Community! Thank you for your message. 

Please make sure that you have the latest Fitbit app version installed.

Make sure that you have a strong internet connection.

If then the situation persists, go the the settings on your phone>Apps>FitbitApp and clear the cache. 

Restart the phone (off/on).

Open then the Fitbit app. 

[arjunsuhass]

I tried your suggestion but still same issue I'm facing.... I have latest Version installed on my Google Pixel 6 Mobile.

[t.parker]

@mariladybugg if you talking about this:

Then yes, it still happens from time to time and what (usually) helps is force stopping the Fitbit app.

[RodrigoMFitbit · Accepted solution]

@t.parker Nice to see you again in the forums. Thanks for the advice. @arjunsuhass Welcome to the forums. I will be happy to help you with that. 

Were you able to clear the cache storage? In this case I recommend you force quitting the app as advised by @t.parker or try to log out and then back in. That way everything will be loaded onto the app again.