Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[_Daniel89_]

Phone: pixel 2xl latest Android build available

Fitbit app: latest update

Versa 2: 44.128.5.38

Notifications don't come through to the watch - reinstalling the app does solve it, for that day, the next day no notifications on the watch.

Before Versa firmware update it worked.

Testcall within the app will do nothing, even though all notifications are switched on.

Hopefully it does help you guys to some it...

[SunsetRunner]

Unfortunately, this is an ongoing issue for me for at least 2 months

[revjudith]

It is not "just" Android devices. My iPhone continues to be unable to sync with my Inspire2, AND my sleep log is unreliable -- sometimes it works for a few nights, then it stops. I keep the Inspire2 battery full at all times, ditto my iPhone. When I contacted Fitbit via "chat" the Fitbit app on my phone, I was told to use my laptop instead!  (This would require a time-consuming re-explanation to a whole new Fitbit staffer...  however, I was game to try it.) But when I tried to do the "chat" version of contacting Fitbit on my laptop, the link for that mode of communication was not working. That was five hours ago and it is still not working.

I am completely fed up with FitBit and its inability to provide decent service and a product that functions as promised. This is my third FitBit, but will definitely be my last.

[Ahar123]

Same here! I’ve had 4 other FitBit products and basically have all done the same thing. They offered me a 35% of coupon as well. I will not getting another FitBit product.
Ahar123

Sent from my iPhone

[Ekbusch15]

Are there any updates in regards to the time-line of getting this probelms fixed? It had been almost a week since the problem(s) began.

[62andcounting]

I have no idea.

Moderator edit: personal info removed

[david_t48187]

This just happed to me.  All lights are flashing on my Fitbit and it will not sync after talking with customer support and doing the following:

- Force quit the app 

- Open it 

- Let the app sync 

My Fitbit was purchased back in 2017, but after only a few years, if this doesn't start to work after many other users reporting the same issue, I highly doubt that I will buy another Fitbit.

[david_t48187]

Same syncing issues here along with all lights flashing on my Flex 2.  Tried all reset options.  Flashing lights will not cease.  

[areis22]

It'll work for about 24 hours, then go back to not working.

[areis22]

This hasn't worked for:
Sense: FW v. 44.128.5.38
Fitbit App: 3.43
Android Version S: SPB2.210513.011

[George1s]

They can send out daily emails trying to sell you stuff, but if there is a known problem, just email all. Save time and frustration to users. They just don't care. Last time this happened they had me jump through hoops for days. Finally said I need a new watch. Left it on my desk for a month, recharged and it worked fine until last night when it stopped syncing and time is incorrect. Will just do nothing and hopeful they will get around to fixing it. Will never buy another Fitbit.

[qwertypam]

I can't sync my new Inspire 2 to my PC, either.  It keeps "searching" for it but never finds it.  I've uninstalled and re-installed the device twice now.  

[Aria1964]

I hear you! My Versa Lite is only 13 months old, and it's totally useless. I actually spoke to someone at Fitbit and they certainly didn't seem to be "aware" of this issue. They only offered me 35% off a NEW Fitbit. Not happy either!

[SunsetRunner]

Hi,I finally got mine going again this morning by turning of wifi and using data, as suggested by another community member. Sadly I couldnt find the post again to thank tham, but try this. Good luck.Sent from my Galaxy

[SRHOMER1963]

Did not work

[Misstiff81]

Done and that did not work either.  Thanks though. 

[Misstiff81]

Please someone let us know when these issues are expected to be resolved. If this is going to be an ongoing issue I will not have nice things to sau about Fitbit devices going forward

Moderator Edit: Formatting

[Erin2360]

Its not recognizing my heart rate during exercise, not sending notifications to move hourly and not logging when I do get my hourly steps for the past 4 days.

[BobbieHoover]

This has been an issue for me for almost 2 weeks.  Any idea when this issue will be resolved.  I cannot pair to my android to receive calls or text.  

Thank you.  

[Sjones79]

I am unpaired my versa3 from my phone like the troubleshooting suggested when it wouldn't sync and now I am unable to get them to pair.  Super frustrated....