Android Notifications and Syncing Issues

[MattFitbit]

We are aware of an issue which may be impacting Android notifications and syncing. Our team is currently investigating and working on a fix. Thank you for your patience as we work to find a resolution. 

[JB8604]

My Do Not Disturb says "on", but I cannot tap on it to bring it up to change it. Is there another way to change it?

[sianh]

My dnd isn't on. My phone finds tracker won't sync via Bluetooth to set it up. Its a pain 

Ticket logged but we just need app update (that works!) 

[Ameldrum]

Is there any update on this issue? My FitBit connected for a few days and now wont sync again. 

[Fitwing]

If you're responding to a post I sent late last night questioning why they had me send mine back rather than waiting for the notification fix they never offered me a 35% off coupon.  They're sending me another Versa 3 back.  But with all of the challenges folks in Community seem to have to deal with, I understand your question completely.  Apparently the problem I'm having ISN'T with notifications anyway.

[FLDragonfly]

Hi, barbj41

Just got off chat with Fitbit. Ran through verifying everything being updated, phone, Fitbit app. Had me restart the watch (OK, I am no techie and didn’t even know that was possible), shut off Bluetooth on my phone for 15 seconds, try to sync, and it worked!

[Fitwing]

Ask a Moderator.  I'm not a Moderator.  Sorry...

[sianh]

I've tried all that

it's a pain it won't connect to tracker 

[Yorkie22]

did you hold button down for 2 seconds to get it to come up with Do not
disturb icon if so you should be able to press on it to change it?
That's how I changed mine

[JB8604]

For some reason that is the only button that I cannot push to change. I, honestly, have no idea why. 

[sianh]

I went through the menu on the watch 

[paso]

my fitbit has not synced since June 7th. when did this issue begin..also will premium memberships be  extended to compensate for lack of service?

[Yorkie22]

Try a factory reset and then try it again

[sianh]

Lose 3 days of data then 😞

[Jl329]

Hi

My fitbit has randomly stopped getting notifications, is this still an issue being investigated? 

[Yorkie22]

Have you checked your Do not Disturb as think new update turned mine on as
I defo didn't

[Warrior2]

Hi, does this have anything to do with the 001 error message my fitbit just got today?  I've tried to fix using the suggestion of changing the clock face but that hasn't helped.  This is frustrating.  

[Jetpower]

So, yesterday was interesting.  Because my Android-installed Fitbit app appeared to have stopped tracking on Monday just after I had opened it and watched it increment steps in real time, I didn't open the app for the entirety of my time exercising yesterday, thinking that perhaps leaving it alone during activity might somehow provide a full report, as Monday's had eventually done (albeit without cross-populating data in the app).

Lo and behold, viewing the app later showed that not only did Fitbit not report my 12000+ steps, but it had also dropped the entire report of Monday's steps.  It only reported 168 steps, which were clearly from morning activity around the house. 

Of course, none of the data slivers have yet reached my browser Fitbit version.  Is that no longer being supported?

[SilviaFitbit]

Hi everyone and for all of you who are new to the Fitbit Community, welcome. 

Thanks for sharing the troubleshooting you've performed and detailed information on what you're experiencing. This thread will be closed as the Android notification and syncing issue has been resolved, please verify to have installed the latest Fitbit app version (3.43.1). 

If your Fitbit device is still not syncing, make sure to have followed the syncing troubleshooting Why won't my Fitbit device sync? 

If you're experiencing difficulties with your Fitbit tracker/watch, make sure to post it on the correct board, this way our team can get back to you. 

See you around.