Android Pie new troubleshooting steps

[SunsetRunner]

So I saw there were updated steps to try to sync my Fitbit with my Samsung 9+. Still unable to sync after attempting to make sure battery optimization was off, which it already was; I cannot find any area in my phone with background limitations as an option. Also, there was a post about version 2.91 being available, not according to the Google play store.

[AlvaroFitbit]

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here!

I will help you with this. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

Regarding the app, it is released in intervals to monitor its behavior. Please allow it some time so it is released to all users.

Let me know how it goes.

[SunsetRunner]

I was able to sync until the Android pie update. My phone can find my Zip, but your app says it can not find the tracker.Sent from my Sprint Samsung Galaxy S9+.