Solved: Android app 2.83 unable to sync - Fitbit Community

Android app 2.83 unable to sync

ANSWERED

Replies are disabled for this topic. Start a new one or visit our Help Center.

HappyHammer68

2 0 0

I am no longer able to sync my phone to my ionic. Last sync was yesterday morning.

Best Answer

1 BEST ANSWER

Accepted Solutions

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17586

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
if none of that works then contact customer support: contact.fitbit.com

View best answer in original post

Best Answer

2 REPLIES 2

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17586

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
if none of that works then contact customer support: contact.fitbit.com

Best Answer

HappyHammer68

2 0 0

Many thanks Steve.

Best Answer